I have responded to numerous questions in forums where the SQL Server 2005 Installation would fail because MSXML 6 Service Pack 2 was already installed on the computer. This error would only occur on computers running Windows XP. Yesterday one of my team members faced the same issue on his laptop, so I thought of putting together the information here. The error message in the SQL Server Setup log would be something like this.
This package is not supported on this operating system. SkipInstallCA. Return value 3. Fatal error during installation MainEngineThread is returning 1603 Error code 1603 Product: MSXML 6.0 Parser (KB933579) Installation failed.
Created Custom Action Server with PID 2868 (0xB34). Running as a service. Hello, I'm your 32bit Impersonated custom action server. SkipInstallCA. This package is not supported on this operating system. SkipInstallCA. Return value 3.
Till recently, the following were the only workarounds to fix this issue.
- Install Windows Installer Cleanup Utility (MSICUU2.exe) from this KB article and remove MSXML 6 SP2. But this utility caused some irreversible issues to other applications in some occassions. Subsequently this utility was removed from this page.
- Uninstall MSXML 6 SP2, reboot the computer. Then install MSXML parser from here. This workaround used to work sometimes.
- If both of these does not work, the only option left was to reach out to Microsoft PSS and ask for a script that they would provide to work around this issue (which of course would come with a disclaimer).
Finally on November 8, 2010 Microsoft had published this KB article in which they have provided MSXMLFix.exe which easily fixes this issue quickly. Even though this fix is a bit late, better late than never.